Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPSEC4002A Mapping and Delivery Guide
Implement effective communication techniques
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CPPSEC4002A - Implement effective communication techniques |
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Description | This unit of competency specifies the outcomes required to implement communication techniques and systems within a security context. It requires the ability to assess communication requirements and adapt techniques and systems accordingly. It also requires an ability to assess situations involving conflict and negotiation strategies for conflict resolution.This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit of competency has wide application in a range of work roles in the security industry. Work is performed under minimal supervision and competency requires a high level of judgement and decision-making. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field | Security and risk management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Implement effective workplace communication. |
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Element: Assess communication techniques. |
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Element: Implement conflict resolution techniques. |
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